Udemy sets the price and often runs sales, so you see today's price before you pay. Udemy gives a 30-day refund if it isn't for you.

How long does it take?

Six concise lessons. It works on your phone, so you can do it in breaks.

Anyone who collects customer feedback and wants it to change something: service, CX and insight teams, and the managers they report to.

Six concise lessons, a quiz after each one and four one-page sheets in A4 and US Letter. Lifetime access and a certificate when you finish.

It may already be in your company's Udemy library. Search “Learoy”.

“Thanks, great work!” Reviews Calls Chats Surveys Emails And then nothing changes.

Your team collects the feedback, writes the report and gets the pat on the back. Customers keep saying the same things.Your team sends the report. Customers keep saying the same things.

Make feedback count

On Udemy · 6 concise lessons · Works on your phone

First Monday. Same report. Same reply.

Next month, you’ll write it again.

They’ll thank you again.

MailFileEditViewMon 9:41

Inbox · Niamh

Report sent · Oct Read by 1

MON 2

Niamh · Dublin, Ireland

Delivery is late

Can’t reach a person

The app logs me out

things customers have said
since spring

Every month they stay unfixed, you lose a little more. The customers who said them start leaving. Your report gets easier to skip. Your work gets thanked and ignored.

A report is not a decision.

Reports get read. Decisions get budget, an owner and a date. Nobody asked you for one, so nobody made one.

Fix login log-outs by March. Owner: Rahul · Ops Singapore

Stop reporting. Start asking for a yes.

Pick the one thing customers keep saying. Make the case. Name an owner and a date. Tell customers what changed.

See how on Udemy

Pick one Make the case Name an owner Tell customers Your customers

Same Monday. Different reply.

You send one page, not twelve slides. The reply isn’t “great work”. It’s “Approved. Rahul owns it. March.”

Make feedback count

On Udemy · 6 concise lessons · Works on your phone

Niamh · Dublin, Ireland

Inbox · Niamh

Fix login log-outs by March Owner: Rahul · Ops Singapore

Then people notice.

Your manager stops saying “great work” and starts saying “what’s next?”
Your customers get a message that says “You said, we did.”
Your team sees their calls and chats turn into fixes.
You stop being the person who writes the report, and become the person who gets things done.

The next report is already due.

First Monday comes round again soon. You can send the same report, or the first one that asks for a decision.

Stop collecting feedback.Start using it.

4.5 rating

61,688reviews

106,042students

From the makers of Understand Their Needs. Live Udemy numbers for that course.

Make feedback count

On Udemy · 6 concise lessons · Works on your phone

What’s inside

Six concise lessons, a quiz after each one, and four one-page sheets in A4 and US Letter.

Questions people ask

What does it cost?: Udemy sets the price and often runs sales, so you see today's price before you pay. Udemy gives a 30-day refund if it isn't for you.
How long does it take?: Six concise lessons. It works on your phone, so you can do it in breaks.
Who is it for?: Anyone who collects customer feedback and wants it to change something: service, CX and insight teams, and the managers they report to.
What do I get?: Six concise lessons, a quiz after each one and four one-page sheets in A4 and US Letter. Lifetime access and a certificate when you finish.

Got Udemy at work? It may already be in your company’s library. Search “Learoy”.