We gave them the discount. And they left anyway.
You did what the customer asked. It wasn’t what they needed, and nobody found out what that was.
On Udemy · about 1 hour · Works on your phone
They asked. We gave. They left.
Next month it’s a different customer asking for the same thing, and the same ending.
They don’t complain. They just go.
You give away margin to keep them, then lose them anyway. You never hear why, so you can’t stop the next one.
What they ask for isn’t what theyneed.
“Cheaper” often means “I don’t feel looked after.” Answer the request and you miss the reason.
I didn’t feel looked after.
Ask one more question. Then build around the answer.
Know who your customers are, inside the building and out. Find what they value. Serve that, not just the request.
See how on UdemySTART HERE
WHO FIND WHAT
THEY
VALUE SERVE
THAT
The customer who comes back.
A customer asks for a discount. Your team asks one more question, fixes the real problem, and keeps the full price and the customer.
On Udemy · about 1 hour · Works on your phone
It shows up everywhere.
- Customersfeel understood, and say so to other people.
- The team next doorgets what they need from you, so customers do too.
- Your managersees fewer discounts and more return visits.
- Youstop guessing.
The next “can you do it cheaper?” is coming.
Probably this week. Know what to ask before you say yes.
Stop guessing. Find out what they really need.
Learoy’s most-taken course on Udemy.
On Udemy · about 1 hour · Works on your phone
What’s inside
Short lessons, a real Rogue Wallet story, practice with an AI customer, a cheat sheet and checklist.
Got Udemy at work? It may already be in your company’s library. Search “Learoy”.